1. Personalized and accountable service
You could say “we get it.” We know that Trustees and plan members want caring, prompt and efficient service. Using technology as a tool to provide 24/7 personal service and deliver easy-to-navigate online resources with relevant and understandable information, we lead the industry in performance metrics and service guarantees.
2. Flexible, cost effective and customized solutions
Our business model is classic TPA—focused on flexibility in administering many different plan designs, providing customized reporting, and coordinating with best-in-class partners who provide comprehensive PPO networks, stop loss insurance coverage, pharmacy benefit services, care management, wellness programs and access to value-added ancillary services. Our goal is to provide our clients with flexible yet integrated solutions.
3. Intelligent technology platform
It’s not just about simply administering your plan, it’s about partnering with our clients and their advisors to “effectively” administer the plan. At Zenith American, we’ve developed advanced, data-driven systems to provide customized, on-demand reporting, allowing Trustees and their advisors to make better, informed decisions about their benefit plans.
4. Industry-specific understanding and solutions
At Zenith American, we leverage our insight and experience with specific industries to offer clients tailored approaches that work for their Trust Funds. Our flexibility gives us the ability to customize administrative services and technology offerings to meet the unique needs of our customers regardless of the industry in which they operate.