We understand that every client is unique. That’s why each of our clients is assigned a primary and secondary Client Services Executive (Account Manager) with technical knowledge of plan design, federal regulations and requirements.
Our Client Services team will oversee day-to-day management of your plan, assist with problem resolution and have direct access to senior-level expertise.
Our priority is to deliver best-in-class service to our clients and their membership, employers, Trustees and plan professionals. We strive to live up to our name as a Solutions provider.
Throughout our history, we’ve frequently asked ourselves tough questions and have adapted to the ever-changing industry landscape. When we reflected on our values, our past and where we’d like to grow, we kept coming back to one big question: What do our clients look for in their Third-Party Administrator?
- Cindy Austin, Executive Manager, NECA
- Randy Curry, President, IBEW 191
- Craig Jones, Business Manager, IBEW 191