Our Legacy, Your Future

Who We Are

With our 80-year legacy of skillful Taft-Hartley benefit plan administration, we merge tradition with innovation.

We ensure every plan participant feels empowered and secure. With unwavering integrity, we stand as your trusted resource and partner.

Our Work

300

Clients serviced across the U.S., representing over 700 Funds.

2M

Total health and retirement plan participants served each year.

34

Regional offices, plus many satellite offices throughout the country.

1750+

Staff of benefit professionals, coast to coast.

From Legacy to Innovation: Zenith Bridges Tradition with Tomorrow's Solutions

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Transforming Participants' Futures Together

At Zenith, we partner with Trust Funds and other organizations to reimagine and administer employee benefits. Our collaborative approach empowers you to make a meaningful difference.

Together, we’re creating a healthier, more informed, and secure future for your participants and their families.

Fostering strong bonds, Zenith's commitment to Union agreements enhances communities, fosters understanding, and strengthens employer-employee relationships.

Careers

Mission and Vision

We are dedicated to administering the hard-earned benefits of America's Workforce with unwavering compassion. Our commitment is to empower individuals, ensuring they lead secure, productive, and healthy lives.

As a trusted partner, our vision is to deliver customized solutions to multiemployer clients and their members. We relentlessly pursue unparalleled customer experiences and offer personalized service, solidifying our position as the paramount partner in our field.

Values

Superior Service:

We prioritize our participants and their families, offering compassionate care and transparent communication. Through multi-channel access to information and support, we build trust by being helping when and where needed, demonstrating service excellence at every touchpoint.

Empowered People:

We empower our team with innovative tools and resources, fostering collaboration to ensure success. Guided by trust, integrity, and accountability, our people deliver unparalleled service and custom solutions that precisely meet our clients' ever-evolving needs.

Industry Expertise:

We embody industry expertise by prioritizing education, credibility, security, and integrity. With extensive knowledge in Taft-Hartley Trust Fund administration, technology, and customer service, we set the standard for excellence as a TPA partner. We exemplify reliability and confidentiality in every engagement.

Continuous Innovation:

We continuously explore new approaches and leverage the latest technology to enhance the overall client experience. We prioritize data security, integrity, and efficiency to sustain excellence in service delivery.

Executive Leadership Team

Kim Fiori

Kim Fiori joined Zenith American Solutions as Chief Operating Officer in 2021 and was promoted to Chief Executive Officer in 2022. As CEO, Kim is responsible for the overall success and growth of the organization. She leverages expertise in two things - (1) navigating the Taft-Hartley industry and (2) operational strategy to enhance business across service levels to provide cutting edge, complex solutions to members and clients.
Kim has over 30 years of experience in the healthcare/payor space, previously serving as Regional President for Trustmark Health Benefits, providing leadership for all aspects of Operations, Growth and Retention. Throughout her career, Kim has used her operational and analytical skillset to present and strategize with clients. Kim’s vast healthcare background includes developing organizational vision, operational policies and proven execution capability.
Kim holds a Master’s degree from Walsh College in Troy, Michigan.

Susan Paul

Susan Paul joined Zenith American Solutions in January 2023.
Susan has close to 30 years of experience in the healthcare/payor industry, holding positions within Operations and Client Services. Susan has held numerous operations-focused leadership roles. As Vice President, Employer Services at Trustmark, a health benefit plan administrator, Susan was responsible for all aspects of administrative operations and strategy. Prior to Trustmark, Susan held key roles at UnitedHealthcare and The Travelers. Susan also possesses extensive experience in the development and leadership of growth and retention operations, executing the growth vision while raising client satisfaction.

Roberto Hormazabal

Roberto Hormazabal joined Zenith’s Executive Leadership Team as Chief Client Relations & Business Development Officer in 2023, reporting directly to the Company's President and CEO Kim Fiori.
Roberto has over 25 years of experience in Sales, Account Management, and Performance Improvement, including 20 years at EmblemHealth (including ConnectiCare) where he was responsible for organic growth, retention, strategic relationships, channel compensation programs, and overall P&L. Roberto holds a bachelor’s degree in political science from the University at Albany, SUNY.

Tom Sciuto

Tom Sciuto is an esteemed leader in the benefits administration industry, currently serving as the Executive Vice President and Chief Marketing, Strategy and Community Labor Officer at Zenith American Solutions ("Zenith"), the world’s largest Taft-Hartley (multiemployer) third party administrator (“TPA”). With over three decades of expertise, Tom is a trusted partner who prioritizes client satisfaction, value creation, and most importantly, an optimal member experience – the cornerstone of Zenith’s commitment to superior service delivery.
Since joining Zenith in 2015 as Chief Client Officer and subsequently serving as Chief Growth Officer, Tom has held various independent contributor and leadership positions in sales, client services, marketing, product, and consulting in both the health and retirement areas, at leading regional, national and local health plans, such as United Healthcare, HealthNet, and ConnectiCare. In addition, he provided C-Suite consulting services to both the Mashantucket Pequot Tribal Nation (MPTN – Foxwoods), and United Healthcare. His experience covers various market sectors, including Commercial, Public Sector, Governmental, Taft-Hartley and Tribal, and with clients of all sizes. Tom holds a Bachelor’s Degree in Communication Sciences from the University of Connecticut, and has earned Life, Accident and Health producer licenses in numerous states.
Tom's visionary leadership is driven by an unwavering dedication to hiring, fostering, and building an optimal team of competent leaders and strong individual contributors focused on top service delivery. He passionately delivers transformative solutions that empower clients to achieve their goals and enhance the overall well-being of their membership. At Zenith, we prioritize superior customer experiences, placing clients and their members at the forefront of everything we do.

Michele Rivas was promoted from Vice President, Deputy General Counsel to Chief Legal Officer in September 2023. She has over 20 years of employment, labor, ERISA and corporate law experience. For the past 6 years, she has led the expansive regulatory changes required by the Consolidated Appropriations Act of 2019 (including the No Surprises Act) and the Transparency in Coverage Rule; spearheaded due diligence; and successfully partnered with outside counsel in obtaining acquisition targets. As Chief Legal Officer, Rivas leads the Company’s internal legal and compliance teams.
Prior to joining Zenith, Rivas was in-house counsel and a center of excellence for employee benefit-related matters for a regional broker and counsel at firms including Jaffe, Sullivan Ward and Eggersen & Associates, providing legal services to Fortune 500 companies and large benefit plans (including acting as fund counsel to Taft-Hartley funds). She is a Michigan Super Lawyer Rising Star, a fellow of the American Bar Association and a past President of the Women Lawyers Association of Michigan.

Michele Rivas

Patrick Horne

Pat Horne joined Zenith American Solutions in July 2023. Pat has been an IT professional for over 32 years, managing IT operations for publicly traded and privately held companies. He has assisted dozens of companies with designing and executing their IT operational improvement plans, cloud migrations, infrastructure refreshes, regulatory compliance, business automation, and information security programs. For the past 14 years, he has worked in various healthcare industries including senior living, locum tenens emergency medicine physicians, primary care physicians, medical and paramedical examination services, and national pharmacy and PBM services. Prior to joining Zenith American Solutions, Pat served as the Chief Information Officer at Southeast Medical Group based in Alpharetta, Georgia.

Kevin MacCormack

Kevin MacCormack joined our management team in February 2023, bringing with him over 25 years of experience in corporate finance.
He has served as CFO of several private equity-backed growth companies and has worked across a range of industries, including retirement solutions and healthcare. Prior to his CFO experience, Kevin was a senior investment banker with Raymond James where he advised companies on mergers & acquisitions and capital raising initiatives. Kevin holds an MBA from Stanford University and a BS in Finance from the University of Illinois.