Proud to Serve.  Proud to Solve.

Zenith American Solutions, over 79 years of experience serving
nearly two million plan participants.​

Our Mission

 
To compassionately care for America’s Workforce so that they can live more secure, productive, and healthy lives.
 

Our Vision & History

 
Our vision is to provide multiemployer clients and their members with tailored solutions, superior customer experiences, and local personalized services from a trusted partner. 

Over the last 79 years, as the largest independent Taft Hartley Third Party Administrator in the United States, we have served over two million American workers. We are committed to continuous investment in our people, solutions, and technology to support our clients.
 

Zenith American Solutions' Family of Companies

 


Pacific Federal, LLC (PacFed) is one of California’s largest and most experienced employee benefits firms. Since 1990, PacFed has served as a trusted consultant and complete administrator of employee benefits via single-source, direct services. With ties to Taft-Hartley, PacFed harnesses group purchasing power.
 

Value Proposition

Superior service.

We don’t just serve our clients and members; we compassionately care for them and their families so they can live more confidently knowing we are there for them.
 

Empowered people.

We trust our people to work with integrity and accountability, and empower them with the tools to provide the best service and custom solutions to meet our clients’ needs.
 

Third Party Administration (TPA) expertise.

We believe that expertise in all areas of Taft-Hartley and Trust Fund administration, technology, and customer service sets us apart as an industry leader and trusted TPA partner.
 

Continuous innovation.

We are always looking for new and innovative ways to better use technology and adapt our services and systems to better support our team and our clients.

Meet The Management Team

Kim Fiori
President and Chief Executive Officer
Kim Fiori joined Zenith American Solutions as Chief Operating Officer in 2021 and was promoted to Chief Executive Officer in 2022. As CEO, Kim is responsible for the overall success and growth of the organization. She leverages expertise in two things - (1) navigating the Taft-Hartley industry and (2) operational strategy to enhance business across service levels to provide cutting edge, complex solutions to members and clients.

Kim has over 30 years of experience in the healthcare/payor space, previously serving as Regional President for Trustmark Health Benefits, providing leadership for all aspects of Operations, Growth and Retention. Throughout her career, Kim has used her operational and analytical skillset to present and strategize with clients. Kim’s vast healthcare background includes developing organizational vision, operational policies and proven execution capability.

Kim holds a Master’s degree from Walsh College in Troy, Michigan.
Tom Sciuto
Executive Vice President
Chief Growth Officer
Tom Sciuto is an esteemed leader in the benefits administration industry, currently serving as the Executive Vice President and Chief Growth and Client Officer at Zenith American Solutions ("Zenith"), the world’s largest Taft-Hartley (multiemployer) third party administrator (“TPA”). With over three decades of expertise, Tom is a trusted partner who prioritizes client satisfaction, value creation, and most importantly, an optimal member experience – the cornerstone of Zenith’s commitment to superior service delivery.

Before joining Zenith in 2015 as Chief Client Officer, Tom held various independent contributor and leadership positions in sales, client services, marketing, product and consulting in both the health and retirement areas, at leading regional, national and local health plans, such as United Healthcare, HealthNet, and ConnectiCare. In addition, he provided C-Suite consulting services to both the Mashantucket Pequot Tribal Nation (MPTN – Foxwoods), and United Healthcare. His experience covers various market sectors, including Commercial, Public Sector, Governmental, Taft-Hartley and Tribal, and with clients of all sizes. Tom holds a Bachelor’s Degree in Communication Sciences from the University of Connecticut, and he has earned Life, Accident and Health producer licenses in numerous states.

Tom's visionary leadership is driven by an unwavering dedication to hiring, fostering and building an optimal team of competent leaders and strong individual contributors focused on top service delivery to clients and their members. He passionately delivers transformative solutions that empower clients to achieve their goals and enhance overall well-being for their members. At Zenith, we prioritize superior customer experiences, placing clients and their members at the forefront of everything we do.
Mike Toomer
Executive Vice President
Chief Information Officer
Mike Toomer joined Zenith American Solutions in 2019 as the CIO. Bringing to the firm 20+ years of experience working in IT.

Previously Mike served in various executive leadership roles, serving as the CTO for Extensys, Inc., Senior Director at VeriFone, Inc., and as the CIO of Power Design, Inc.

Mike holds a bachelor's in Business Management from the University of Phoenix, an MBA from the University of Tampa and is a current CISSP.

In his current role, Mike is responsible for all aspects of the technology strategy and has leadership responsibilities that oversee customer and internal business solutions, data integrity, business process, and acquisitions, overall ensuring we continue to utilize secure, leading-edge technology solutions.
Kevin MacCormack
Executive Vice President
Chief Financial Officer
Kevin has over 25 years of experience in corporate finance. He has served as CFO of several private equity-backed growth companies and has worked across a range of industries, including retirement solutions and healthcare. Prior to his CFO experience, Kevin was a senior investment banker with Raymond James where he advised companies on mergers & acquisitions and capital raising initiatives. Kevin holds an MBA from Stanford University and a BS in Finance from the University of Illinois.

Kevin is based in our Tampa, FL office, working alongside the Accounting & Finance teams.
Susan Paul
Executive Vice President
Chief Operating Officer
Susan has close to 30 years of experience in the healthcare/payor industry, holding positions within Operations and Client Services.

Susan has held numerous operations-focused leadership roles. As Vice President, Employer Services at Trustmark, a health benefit plan administrator, Susan was responsible for all aspects of administrative operations and strategy. Prior to Trustmark, Susan held key roles at UnitedHealthcare and The Travelers. Susan also possesses extensive experience in the development and leadership of growth and retention operations, executing the growth vision while raising client satisfaction.
Kim Fiori
President and Chief Executive Officer
Kim Fiori joined Zenith American Solutions as Chief Operating Officer in 2021 and was promoted to Chief Executive Officer in 2022. As CEO, Kim is responsible for the overall success and growth of the organization. She leverages expertise in two things - (1) navigating the Taft-Hartley industry and (2) operational strategy to enhance business across service levels to provide cutting edge, complex solutions to members and clients.

Kim has over 30 years of experience in the healthcare/payor space, previously serving as Regional President for Trustmark Health Benefits, providing leadership for all aspects of Operations, Growth and Retention. Throughout her career, Kim has used her operational and analytical skillset to present and strategize with clients. Kim’s vast healthcare background includes developing organizational vision, operational policies and proven execution capability.

Kim holds a Master’s degree from Walsh College in Troy, Michigan.
Tom Sciuto
Executive Vice President
Chief Growth Officer
Tom Sciuto is an esteemed leader in the benefits administration industry, currently serving as the Executive Vice President and Chief Growth and Client Officer at Zenith American Solutions ("Zenith"), the world’s largest Taft-Hartley (multiemployer) third party administrator (“TPA”). With over three decades of expertise, Tom is a trusted partner who prioritizes client satisfaction, value creation, and most importantly, an optimal member experience – the cornerstone of Zenith’s commitment to superior service delivery.

Before joining Zenith in 2015 as Chief Client Officer, Tom held various independent contributor and leadership positions in sales, client services, marketing, product and consulting in both the health and retirement areas, at leading regional, national and local health plans, such as United Healthcare, HealthNet, and ConnectiCare. In addition, he provided C-Suite consulting services to both the Mashantucket Pequot Tribal Nation (MPTN – Foxwoods), and United Healthcare. His experience covers various market sectors, including Commercial, Public Sector, Governmental, Taft-Hartley and Tribal, and with clients of all sizes. Tom holds a Bachelor’s Degree in Communication Sciences from the University of Connecticut, and he has earned Life, Accident and Health producer licenses in numerous states.

Tom's visionary leadership is driven by an unwavering dedication to hiring, fostering and building an optimal team of competent leaders and strong individual contributors focused on top service delivery to clients and their members. He passionately delivers transformative solutions that empower clients to achieve their goals and enhance overall well-being for their members. At Zenith, we prioritize superior customer experiences, placing clients and their members at the forefront of everything we do.
Mike Toomer
Executive Vice President
Chief Information Officer
Mike Toomer joined Zenith American Solutions in 2019 as the CIO. Bringing to the firm 20+ years of experience working in IT.

Previously Mike served in various executive leadership roles, serving as the CTO for Extensys, Inc., Senior Director at VeriFone, Inc., and as the CIO of Power Design, Inc.

Mike holds a bachelor's in Business Management from the University of Phoenix, an MBA from the University of Tampa and is a current CISSP.

In his current role, Mike is responsible for all aspects of the technology strategy and has leadership responsibilities that oversee customer and internal business solutions, data integrity, business process, and acquisitions, overall ensuring we continue to utilize secure, leading-edge technology solutions.
Kevin MacCormack
Executive Vice President
Chief Financial Officer
Kevin has over 25 years of experience in corporate finance. He has served as CFO of several private equity-backed growth companies and has worked across a range of industries, including retirement solutions and healthcare. Prior to his CFO experience, Kevin was a senior investment banker with Raymond James where he advised companies on mergers & acquisitions and capital raising initiatives. Kevin holds an MBA from Stanford University and a BS in Finance from the University of Illinois.

Kevin is based in our Tampa, FL office, working alongside the Accounting & Finance teams.
Susan Paul
Executive Vice President
Chief Operating Officer
Susan has close to 30 years of experience in the healthcare/payor industry, holding positions within Operations and Client Services.

Susan has held numerous operations-focused leadership roles. As Vice President, Employer Services at Trustmark, a health benefit plan administrator, Susan was responsible for all aspects of administrative operations and strategy. Prior to Trustmark, Susan held key roles at UnitedHealthcare and The Travelers. Susan also possesses extensive experience in the development and leadership of growth and retention operations, executing the growth vision while raising client satisfaction.

Business Development and Client Service Leaders

Pati Piro-Bosley
Senior Vice President
Client Services (West)
Zenith American Solutions Senior Vice President Pati Piro-Bosley has more than 30 years of experience as a client services executive in Taft-Hartley fund administration. She is a dynamic leader in third-party administration, and has consistently managed the overall stability and success of the plans she serves in the Northwest.

As administrative services duties have become more sophisticated, demanding and complex, Pati has demonstrated her ability to manage the day-to-day operations of trust funds. An effective leader, she initiates and guides change to comply with the ever-evolving benefits administration environment.

Prior to joining Zenith American, Pati served as the executive vice president for ATPA’s Northwest Regional Office. She earned a bachelor’s degree from Colorado State University and serves as a trustee on a multi-employer pension trust.
Mary Laffey
Senior Vice President
Client Services (California)
With more than 30 years of experience in the industry, Mary Laffey brings a wealth of knowledge and experience to her position of vice president, Client Services at Zenith American Solutions. She previously worked in billing and eligibility, delinquency and claims before moving to Client Services, where she has stayed for 20 years.

Mary has serviced many different health and welfare, pension, vacation and apprenticeship funds. She also works on the Zenith American New Business Implementation team and manages our Client Services team in California.

Mary’s extensive experience in third-party administration, as well as her focus on quality customer service for her clients, continues to make her a highly valuable member of the California service team. She is dedicated to providing Zenith American clients with the highest quality of service and professionalism.
Mike Shea
Senior Vice President
Client Services (Southwest/Southeast)
Mike Shea joined Zenith American Solutions in 2009, and currently serves as vice president, Client Services overseeing offices and clients in a number of states: Nevada (Las Vegas), Oklahoma, Louisiana, New Mexico, Texas (Dallas and Houston), Atlanta, Alabama and Ohio. Prior to being promoted to his current position, Mike served as branch and operations manager for our Las Vegas office.

Mike has 12 years of experience managing Taft-Hartley trust funds, providing expertise that enables Zenith American to keep up with technology trends and innovations and continue providing best-in-class services to our clients and their members.

After serving our country on active duty for 20 years, Mike retired from the U.S. Air Force in 2004.
Dave Dreibelbis
Senior Vice President
Client Services (Nevada)
Dave Dreibelbis is the Vice President of Client Services for Zenith American Solutions leading the team responsible for the administration of the Health & Welfare and Pension plans for Southern Nevada’s 55,000 Culinary and Bartender union members and their families. Dave has over 25 years of leadership experience in Client Service, Customer Service and IT and has been with Zenith American Solutions since 2010.

Dave grew up in Las Vegas, graduating from the University of Nevada-Las Vegas in 1988 with a degree in Management Information Systems. Dave has served on the Board of Directors for the UNLV Alumni Association, Classrooms on Wheels and has served on the Board of Directors Events Committee for the Boys and Girls Club of Southern Nevada. In 2018, Dave was appointed by Nevada Governor Brian Sandoval to serve a three year term on the Governor’s Workforce Development Board for the state of Nevada. Along with his wife Cindy, Dave is actively engaged in many Southern Nevada non-profit organizations.
Clay Ellis
Senior Vice President
Client Services (Washington)
Clay Ellis serves as Vice President, Client Services in the Pacific Northwest and brings to Zenith American Solutions more than 28 years of experience in the benefits industry. Prior to joining our firm, Clay served for 14 years as Chief Operating Officer for Healthcare Management Administrators, a Blue Shield Blue Cross TPA subsidiary, and also held senior leadership positions with Northwest organizations such as First Choice, Health Washington, and Cigna Healthcare.
Clay is also known for leading the development of several health insurance products in the region including Inland Health, the Costco Healthplan, Cigna Healthcare of Oregon, and Health Washington – a Boeing health plan offering.

Clay was brought to the Pacific Northwest by CIGNA in 1993 after serving in multiple operational and leadership positions. Having direct experience in many facets of the benefits industry, Clay’s commitments to client focus, operating quality, and servant leadership have served as the key elements of his management philosophy throughout his career. He works closely with a decorated team of highly experienced client professionals and operational leaders to deliver on our promise to serve our clients and take care of America’s workforce.
David Dion
Vice President
Business Development
Email: DDion@zenith-american.com

David L. Dion (Dion) joined Zenith American Solutions in 2022 as Vice President of Sales. On the Business Development Team, Dion is responsible for driving growth nationally and focuses on building strong lasting relationships with prospective customers, founded on mutual trust and aligned goals.

Dion has a strong operational and sales leadership background. Dion brings over 25 years of executive leadership experience with an emphasis in on sales management, business development strategy, and customer retention. Additionally, Dion comes with a strong background in Federal / (SLED)/ Government Contracts and with various fortune 500 companies.

Dion is also a service-disabled veteran, having served the United States Marine Corps.
Pati Piro-Bosley
Senior Vice President
Client Services (West)
Zenith American Solutions Senior Vice President Pati Piro-Bosley has more than 30 years of experience as a client services executive in Taft-Hartley fund administration. She is a dynamic leader in third-party administration, and has consistently managed the overall stability and success of the plans she serves in the Northwest.

As administrative services duties have become more sophisticated, demanding and complex, Pati has demonstrated her ability to manage the day-to-day operations of trust funds. An effective leader, she initiates and guides change to comply with the ever-evolving benefits administration environment.

Prior to joining Zenith American, Pati served as the executive vice president for ATPA’s Northwest Regional Office. She earned a bachelor’s degree from Colorado State University and serves as a trustee on a multi-employer pension trust.
Mary Laffey
Senior Vice President
Client Services (California)
With more than 30 years of experience in the industry, Mary Laffey brings a wealth of knowledge and experience to her position of vice president, Client Services at Zenith American Solutions. She previously worked in billing and eligibility, delinquency and claims before moving to Client Services, where she has stayed for 20 years.

Mary has serviced many different health and welfare, pension, vacation and apprenticeship funds. She also works on the Zenith American New Business Implementation team and manages our Client Services team in California.

Mary’s extensive experience in third-party administration, as well as her focus on quality customer service for her clients, continues to make her a highly valuable member of the California service team. She is dedicated to providing Zenith American clients with the highest quality of service and professionalism.
Mike Shea
Senior Vice President
Client Services (Southwest/Southeast)
Mike Shea joined Zenith American Solutions in 2009, and currently serves as vice president, Client Services overseeing offices and clients in a number of states: Nevada (Las Vegas), Oklahoma, Louisiana, New Mexico, Texas (Dallas and Houston), Atlanta, Alabama and Ohio. Prior to being promoted to his current position, Mike served as branch and operations manager for our Las Vegas office.

Mike has 12 years of experience managing Taft-Hartley trust funds, providing expertise that enables Zenith American to keep up with technology trends and innovations and continue providing best-in-class services to our clients and their members.

After serving our country on active duty for 20 years, Mike retired from the U.S. Air Force in 2004.
Dave Dreibelbis
Senior Vice President
Client Services (Nevada)
Dave Dreibelbis is the Vice President of Client Services for Zenith American Solutions leading the team responsible for the administration of the Health & Welfare and Pension plans for Southern Nevada’s 55,000 Culinary and Bartender union members and their families. Dave has over 25 years of leadership experience in Client Service, Customer Service and IT and has been with Zenith American Solutions since 2010.

Dave grew up in Las Vegas, graduating from the University of Nevada-Las Vegas in 1988 with a degree in Management Information Systems. Dave has served on the Board of Directors for the UNLV Alumni Association, Classrooms on Wheels and has served on the Board of Directors Events Committee for the Boys and Girls Club of Southern Nevada. In 2018, Dave was appointed by Nevada Governor Brian Sandoval to serve a three year term on the Governor’s Workforce Development Board for the state of Nevada. Along with his wife Cindy, Dave is actively engaged in many Southern Nevada non-profit organizations.
Clay Ellis
Senior Vice President
Client Services (Washington)
Clay Ellis serves as Vice President, Client Services in the Pacific Northwest and brings to Zenith American Solutions more than 28 years of experience in the benefits industry. Prior to joining our firm, Clay served for 14 years as Chief Operating Officer for Healthcare Management Administrators, a Blue Shield Blue Cross TPA subsidiary, and also held senior leadership positions with Northwest organizations such as First Choice, Health Washington, and Cigna Healthcare.
Clay is also known for leading the development of several health insurance products in the region including Inland Health, the Costco Healthplan, Cigna Healthcare of Oregon, and Health Washington – a Boeing health plan offering.

Clay was brought to the Pacific Northwest by CIGNA in 1993 after serving in multiple operational and leadership positions. Having direct experience in many facets of the benefits industry, Clay’s commitments to client focus, operating quality, and servant leadership have served as the key elements of his management philosophy throughout his career. He works closely with a decorated team of highly experienced client professionals and operational leaders to deliver on our promise to serve our clients and take care of America’s workforce.
David Dion
Vice President
Business Development
Email: DDion@zenith-american.com

David L. Dion (Dion) joined Zenith American Solutions in 2022 as Vice President of Sales. On the Business Development Team, Dion is responsible for driving growth nationally and focuses on building strong lasting relationships with prospective customers, founded on mutual trust and aligned goals.

Dion has a strong operational and sales leadership background. Dion brings over 25 years of executive leadership experience with an emphasis in on sales management, business development strategy, and customer retention. Additionally, Dion comes with a strong background in Federal / (SLED)/ Government Contracts and with various fortune 500 companies.

Dion is also a service-disabled veteran, having served the United States Marine Corps.