Zenith Edge Portals Help Center

Find support, help videos, and resources for navigating your Zenith Edge portal.

Scroll down to find your portal and access help videos, FAQs, and support resources customized for your needs.

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Participant Edge Support Videos

Explore how to create an account, manage your account and use other features of your Participant Edge portal.

Navigation: Dashboard, Documents, Eligibility, Work History, and Pension Calculator

Duration: 4:16
This video guides you through the main sections of the Participant Edge portal, including how to navigate the Dashboard, access Documents, check Eligibility, view your Work History, and use the Pension Calculator.

How To: Access, Download, and Submit Documents and Forms

Duration: 2:36
Learn how to download forms—like claims or beneficiary designations—and submit them using the Document Upload feature.

Navigation: Pension, Pension Calculator, Pension Status, Documents, Document Upload

Duration: 4:14
This video guides you through the main sections of the Participant Edge portal, including Demographics, Pension, Pension Calculator, Pension Status, and Documents, Document Upload.

How To: Verify Two-Factor Authentication

Duration: 0:59
This video explains how Two-Factor Authentication (2fa) helps protect your account by requiring a verification code sent to your mobile device or email—adding an extra layer of security against unauthorized access.

Navigation: Eligibility, Claims, Documents, Document Upload, Messaging Center

Duration: 3:38
This video guides you through the main sections of the Participant Edge portal, including Demographics, Eligibility, Claims, Documents, Document Upload, and Messaging Center.

How To: Two-Way Messaging

Duration: 0:37
This video shows you how to securely communicate with the Zenith American Solutions team using the Two-Way Messaging tool—making it easy to ask questions or send documents without the need for phone calls or office visits.

How To: Log In, Register, Change Password, and Verify Two-Factor Authentication

Duration: 2:06
This video walks you through the steps to register for a Participant Edge account, log in securely, set up Two-Factor Authentication (2FA), and change your password to help keep your account protected.

How To: Register, Log In, and Monitor Your Account

Duration: 3:06
This video provides a detailed walkthrough on how to register, log in securely, and manage your account settings, including changing your password.

Provider Edge Support Videos

Explore how to create an account, manage your account and use other features of your Provider Edge portal.

How To: Register, Log In, and Use Your Account to Verify Participant Eligibility and Check Claims Status

Duration: 2:33
This video provides a detailed walkthrough on how to register, log in securely, verify participant eligibility and check claims status—so you can manage your account confidently and efficiently.

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