Zenith Edge Portals Help Center
Find support, help videos, and resources for navigating your Zenith Edge portal.
Scroll down to find your portal and access help videos, FAQs, and support resources customized for your needs.
For help with your portal, email us at:
Participant Edge Support Videos
Explore how to create an account, manage your account and use other features of your Participant Edge portal.
Navigation: Dashboard, Documents, Eligibility, Work History, and Pension Calculator
Duration: 4:16
This video guides you through the main sections of the Participant Edge portal, including how to navigate the Dashboard, access Documents, check Eligibility, view your Work History, and use the Pension Calculator.
How To: Access, Download, and Submit Documents and Forms
Duration: 2:36
Learn how to download forms—like claims or beneficiary designations—and submit them using the Document Upload feature.
Navigation: Pension, Pension Calculator, Pension Status, Documents, Document Upload
Duration: 4:14
This video guides you through the main sections of the Participant Edge portal, including Demographics, Pension, Pension Calculator, Pension Status, and Documents, Document Upload.
How To: Verify Two-Factor Authentication
Duration: 0:59
This video explains how Two-Factor Authentication (2fa) helps protect your account by requiring a verification code sent to your mobile device or email—adding an extra layer of security against unauthorized access.
Navigation: Eligibility, Claims, Documents, Document Upload, Messaging Center
Duration: 3:38
This video guides you through the main sections of the Participant Edge portal, including Demographics, Eligibility, Claims, Documents, Document Upload, and Messaging Center.
How To: Two-Way Messaging
Duration: 0:37
This video shows you how to securely communicate with the Zenith American Solutions team using the Two-Way Messaging tool—making it easy to ask questions or send documents without the need for phone calls or office visits.
How To: Log In, Register, Change Password, and Verify Two-Factor Authentication
Duration: 2:06
This video walks you through the steps to register for a Participant Edge account, log in securely, set up Two-Factor Authentication (2FA), and change your password to help keep your account protected.
How To: Register, Log In, and Monitor Your Account
Duration: 3:06
This video provides a detailed walkthrough on how to register, log in securely, and manage your account settings, including changing your password.
Provider Edge Support Videos
Explore how to create an account, manage your account and use other features of your Provider Edge portal.
How To: Register, Log In, and Use Your Account to Verify Participant Eligibility and Check Claims Status
Duration: 2:33
This video provides a detailed walkthrough on how to register, log in securely, verify participant eligibility and check claims status—so you can manage your account confidently and efficiently.